FAQs

How can I get in contact with you?
If you’d like to get in touch with our support team, please reach out via our “Contact Us” page on the website. One of our friendly staff members will respond within 24–48 hours.

Where are the products located and shipped from?
All of our products are shipped from Australia. Depending on stock and demand, orders may be dispatched from warehouses in Victoria or New South Wales. Please note, products are sourced from trusted global manufacturers to ensure you receive the best quality at the best value.

What types of payment do you accept?
We accept all major payment methods including credit cards, PayPal, and Buy Now Pay Later options listed on our product pages.

Is delivery free?
Yes! All orders placed within Australia come with fast and free shipping Australia-wide.

What if my order is delayed?
Occasionally, shipping may be delayed due to high demand or courier issues. If this happens, first check your Shipping Confirmation email (sometimes it lands in your spam/junk folder). Still can’t find it? Contact us via the “Contact Us” page and we’ll assist you.

What currency is the store in?
All prices displayed on our website are in AUD (Australian Dollars).